"What's that? Ah - Playoffs? Don't talk about - playoffs? You kidding me? Playoffs?" By Dana Gillis, Executive Coach — No matter the sport, each year I always recall former Indianapolis Colts head football coach Jim Mora’s classic post-game interview rant during playoff season. As I watched this...

By Andrew Jennings, CCO – Recently, we have been thinking about what we really do for our customers. Like most businesses, we spend a lot of time thinking about the latest trends in our field. We develop new offerings that speak to those trends, and then...

By Linda DeLuca, Executive Coach – Congratulations. You’ve recognized that workplace diversity is a competitive differentiator. Unfortunately, you only have half of the equation. To benefit from your team’s diverse perspectives, you need a culture of inclusion. Risks to Avoiding Culture Transformation Your organization’s culture — that system of shared...

By Laura Huckabee-Jennings, CEO – Relationships are key to success in the workplace and in business. Not only do you need to connect with your co-workers, but you also need to be able to effectively connect with customers. We know great salespeople build strong relationships with customers...

By Dana Gillis, Executive Coach — You’ve just walked out of the boss’s office after a somewhat puzzling verbal exchange. You ask yourself, “how can we possibly be from the same species, let alone the same planet?!?!” It seems obvious that your boss doesn't understand you. Ever had...