We are taught from a young age that achieving specific milestones of success - getting good grades, getting into a great college, having a prestigious career, having a certain amount of money saved, living in the right house or neighborhood, marrying the right person, having...

Trust is one of the fundamental pillars of organizations that go from good to truly great, and the difference between LITO (leaders in title only) and effective and fearless Leaders. Trust consists of three elements occurring at the same time: knowing the positive benefits of a...

When you see a report card from school with 1 A+, 2 As, 2 Bs and a C, what are you drawn to comment on?  For most of us, the answer is "Why did you get a C?" We may comment on the A+ in passing, but it is often glossed over as an area we don't need to worry about, rather than one in which that student might really build some outstanding strengths. What about a performance review or a survey on your presentation or reviews of a paper you wrote?  What sticks with you?  Research shows that the negative or critical information is where we tend to focus our attention and is what sticks in our minds. This focus on "problems" or weaknesses is called negativity bias, and it's a